FlexiLay Gateway for WooCommerce

Ofte stilte spørsmål

What is FlexiLay?

FlexiLay is a lay-buy / instalment scheduling platform that allows customers to pay a deposit and complete the remaining payments over time before goods are supplied.

FlexiLay does not provide credit and is not a BNPL service.

Does FlexiLay hold or process customer funds?

No. FlexiLay does not hold, store, or move customer funds.

FlexiLay facilitates payment scheduling only. Payments are processed directly by the merchant’s connected payment gateway (such as Stripe).

How does the WooCommerce checkout flow work?

1. Customer selects FlexiLay at checkout
2. WooCommerce creates the order and places it on hold
3. Customer is redirected to FlexiLay to:
   • Choose a deposit
   • Select instalment frequency
   • Confirm their payment plan
4. Customer completes all payments externally via FlexiLay
5. Merchant fulfils the order once payment is complete

What order status does FlexiLay use?

Orders are placed into “On hold” while the FlexiLay plan is active.

This prevents fulfilment until payment is completed.

Does FlexiLay support deposits and partial payments?

Yes. Customers can:
– Pay a flexible deposit
– Schedule instalments weekly, fortnightly, or monthly
– Complete the plan early if supported by the merchant configuration

Why is my store waiting for approval?

When you first save the FlexiLay settings, your store is registered with FlexiLay and marked as pending approval.

Once approved in the FlexiLay admin, saving the settings again will automatically retrieve your API key.

Why is the payment method disabled after saving settings?

The gateway disables itself automatically if:
– Required settings are missing
– The FlexiLay server cannot be reached
– The store is not yet approved
– An API key has not been issued

This prevents broken checkout experiences.

Where do I manage my FlexiLay account?

After installation, a FlexiLay menu appears in WooCommerce admin.

This opens the FlexiLay merchant admin screens inside WordPress, where you can:
– Complete onboarding
– Connect a payment gateway
– View plans and balances
– Manage merchant settings

Is customer data sent to FlexiLay?

Only the minimum data required to create a payment plan is sent, including:
– Customer name
– Email address
– Phone number (if provided)
– Order totals and line items
– Shipping address (for reference only)

No WordPress credentials are shared.

Does FlexiLay work with subscriptions?

No. FlexiLay is designed for lay-buy style purchases where goods are supplied after payment completion.

Can FlexiLay be used for digital products or services?

FlexiLay is best suited to goods or services delivered after payment completion.

Merchants are responsible for ensuring their usage complies with local consumer law.

What currencies are supported?

FlexiLay uses the store currency configured in WooCommerce.

Supported currencies depend on the connected payment gateway.

Does FlexiLay replace my existing payment gateway?

No. FlexiLay runs alongside other WooCommerce payment methods.

What happens if FlexiLay is unavailable?

If the FlexiLay API cannot be reached:
– Checkout will display an error
– The order will not proceed
– No payment will be taken

Is FlexiLay a Buy Now Pay Later (BNPL) service?

No. FlexiLay is a lay-buy platform, not a lending product.

Is this plugin compliant with WordPress.org guidelines?

Yes. This plugin:
– Is licensed under GPL v2 or later
– Uses WordPress APIs and security best practices
– Escapes output correctly
– Supports translation
– Does not bundle third-party SDKs improperly

Where can I get support?

Support is available at:
https://flexilay.com/